PALMER

Shipping is FREE to all destinations using FEDEX International Services.

Please refer to estimated delivery times below:

UK – 1-3 business days
EU – 1-4 business days
US – 1-6 business days
China – 4-7 business days
Australia – 3-7 business days
Rest of the world – 3-7 business days

Please note that delivery times are used as a guide only. OG Retail Ltd doesn’t take responsibility for any delays due to customs clearance or if there are any payment issues.

International delivery (Excluding EU, UK & US)

Free delivery includes all import duty and taxes

Returns Policy

Should you wish to return your item for refund or exchange, please email shop@olivergoldsmith.com quoting “Returns Request” in the subject highlighting your order reference number.

We will respond to your email within 1-2 working days.

We must stress that in order to receive a refund or exchange:

The item(s) must be unworn and in perfect condition, with all OG Sunglasses tags and bags still attached.

Returns that are damaged, soiled or returned without all their labels may not be accepted and may be sent back to the customer. Where provided, any designer packaging i.e. cases/dust cloths must be included with your return.

Please write the returns number on your package or enclose it with the item(s) you wish to return.

All returns must be sent back to Oliver Goldsmith Sunglasses head office via recorded post to guarantee delivery of the product. Returns that are not recorded will be sent at the customers risk.

On receipt of your returned products at the following address: 

Oliver Goldsmith Sunglasses Ltd,
58 Crewys Road,
London,
NW2 2AD

Oliver Goldsmith Sunglasses Ltd will replace the products or refund the price in accordance with your order.

While your spectacles have been designed and manufactured under the highest quality standards in the industry, it is important that they are properly cared for.

If you follow these simple guidelines, your spectacles should provide you with many years of enjoyment. 

Clean your lenses regularly with a clean cotton cloth using mild soap and water.

Place lenses under warm running water to remove particles of dirt and dust.

Dry gently with a clean cotton cloth.

Do not use dirty or abrasive cloths which could alter the feature of their filters

Never loosen or remove any of the screws.

Avoid extreme conditions of heat and cold, like the dashboard of your car.

Keep your spectacles in their protective case when they are not being worn.

Never lay the lenses face down on a hard surface.