GIFT CARDS & E-GIFT CARDS

When placing an order for a physical gift card, you will be asked to specify the amount, the recipients name, your name and a message.

Your physical gift card will be delivered to the address you specify during checkout with recipient details and message provided when ordering.

A unique gift card code will be printed on the gift card which can then be used when placing an order online.

When placing an order for an E-Gift Card, you will be asked to specify the amount, the recipients name and email address, as well as your own name and email.

The gift card will be electronically emailed to the recipients email address immediately, unless a later delivery date is specified within the E-Gift Card product page.  If a later delivery date is chosen, the gift card will be delivered on this date.

Shop as usual on the website and then proceed to checkout. During checkout you'll find an option to use a gift card code.

After entering in the gift voucher codes, your order will be automatically updated with credit to the value of the voucher(s). If there's any balance to pay, you can use a debit or credit card in the usual way.

Gift vouchers have no expiry date.

MY GIFT VOUCHER ISN’T BEING ACCEPTED. WHAT DO I DO?

If you find that your voucher is not accepted at checkout, check the serial number you've entered and try again. If you continue to experience any further difficulties, email our Customer Services team, or call us on +44 (0) 208 455 6948 9am - 5pm (GMT), Monday - Friday.

CAN I EXCHANGE MY GIFT VOUCHERS FOR CASH?
No, you can’t exchange gift vouchers for cash.

WILL MY GIFT CARD EXPIRE?
There's no expiry date on our gift cards.

ONLINE DISCOUNTS
Coupons, discounts and promotional discount codes offered by olivergoldsmith.com are valid only for use as part of a purchase made via olivergoldsmith.com, unless otherwise stated.

If you have to return goods you have purchased online using gift cards, then in most instances we will credit your online shopping account.  No refund will be given in form of cash, bank transfer or to a debit / credit card.