Returns Policy

Oliver Goldsmith offers a refund or exchange within 30 days of your original purchase date. 

Only refunds for orders placed on olivergoldsmith.com will be accepted.

Please note: Shipping costs for the return of goods is the responsibility of the customer and is not provided by Oliver Goldsmith.

How to Return or Exchange your goods

Our returns process is managed through our online store, to begin your returns process, please follow the steps below:

  1. CLICK HERE to begin the returns process (a new window will open)
  2. Enter the email address which was used to place your order
  3. A 6-digit security code will be sent to your email, allowing you to proceed to your account
  4. Within your account, find the order you wish to return and click the "request return" button
  5. Select your reason for your return and provide any additional notes which may be applicable.
  6. Click "Request Return"
  7. Your request for a return will be submitted to the Oliver Goldsmith team to review, a confirmation email of your request will be sent to you.
  8. If your request is accepted, you will be notified by email with further instructions on how to package and post your item(s) back to us.
  9. Once the goods are received and checked, a refund (if requested) will be provided back to your original payment method, alternatively if an exchange is required, your replacements will be shipped.
  10. If your request for return / exchange is not approved, we will be in touch to explain why this may be and your goods will be returned to you.

 

Conditions of refund / exchange.

  • The item(s) must be unworn and in perfect condition, with all OG Sunglasses tags and bags still attached.
  • Returns that are damaged, soiled, or returned without all their labels may not be accepted and may be sent back to the customer. Where provided, any designer packaging i.e. cases/dust cloths must be included with your return.
  • The item(s) has not been personalized or made to a customer’s specification
  • Please write the returns number on your package or enclose it with the item(s) you wish to return.
  • All returns must be sent back to Oliver Goldsmith Sunglasses head office via recorded/trackable post to guarantee delivery of the product. We recommend you retain proof of postage. Returns that are not recorded will be sent at the customer’s risk.
  • Shipping costs for the return of goods is the responsibility of the customer.
  • Oliver Goldsmith will not refund the shipping costs for any normal returns.

 

 

REFUNDS FOR FAULTY/INCORRECT PRODUCTS

If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order. Please notify us via email, including a photo and description of the fault within 7 days of the date you received it.

  • We will arrange a refund or replacement for you. 
  • If you have had the item for over 7 days we will look into this for you.
  • Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

PERSONALISING YOUR FRAMES

All personalised items (inscriptions) will be unique to you, and therefore non-refundable and non-exchangeable. Ordering additional lenses to be cut and fitted into your purchased frame also renders them non-returnable. Please note that additional lenses do not carry the Oliver Goldsmith inscription as the original lenses do.

WARRANTY POLICY

Whilst we endeavour to deliver our products to the highest quality, all eyewear distributed by Oliver Goldsmith comes with a two-year warranty, covering against manufacturer defects from the date of purchase. Please notify us via email, including a photo, description of the issue & proof of purchase.

Please note that warranties cannot be honoured if purchased outside of olivergoldsmith.com. If purchased via one of our OG stockists, please check their individual policies directly.